On this page, you will find helpful suggestions to try to resolve any problems you may be having while attempting to purchase tickets online. Please look through this FAQ list first before sending a help request, as these helpful tips may resolve your issue immediately.

F1 Ticketing FAQs

 

For Best Experience

For Windows PC users
Use Internet Explorer 7.0 or higher

Macintosh users
Recommended to use OS X with the Safari browser with java enabled. These Mac users will be able to view the interactive seatmap and choose their seats from that map. Macintosh users with earlier versions of the Mac OS should attempt their purchase using the Netscape or Opera 7.x browsers. There will be no interactive seatmap option for these users. However, on the Order Overview page, these users may click the "Seatmap" button to see their seat location highlighted on the venue's map. Do not use Internet Explorer for Mac to attempt your ticket purchase on the site. This may cause strange problems on the order page, such as the system not accepting your credit card or expiration date. 

 
    • Difficulty During Purchasing Process
       
      • Unable to advance to the next step/page
        If your browser stop advancing when you click the button to advance, this may indicate that your browser settings are not set to accept "Third Party Cookies". To set this in Internet Explorer, go to TOOLS--> INTERNET OPTIONS, choose the Privacy tab and move the slider to "MEDIUM HIGH" OR LOWER. Do not set this slider to "HIGH" or above or you will not be able to complete your purchase on the site.
      • Session Timeout Error
        If you receive a "Your session has timed out" message when you have only been on the page for a few seconds, this may indicate that your browser settings are not set to accept "Third Party Cookies". To set this in Internet Explorer, go to TOOLS--> INTERNET OPTIONS, choose the Privacy tab and move the slider to "MEDIUM HIGH" OR LOWER. Do not set this slider to "HIGH" or above or you will not be able to complete your purchase on the site.
      • Session Timeout Error
        If you receive a "Your session has timed out" message when you have only been on the page for a few seconds, this may indicate that your browser settings are not set to accept "Third Party Cookies". To set this in Internet Explorer, go to TOOLS--> INTERNET OPTIONS, choose the Privacy tab and move the slider to "MEDIUM HIGH" OR LOWER. Do not set this slider to "HIGH" or above or you will not be able to complete your purchase on the site.

        Another possible problem with instant timeouts is a framing issue. If our client has framed the ticket-buying page within their website, and you have improper settings for the local vs. foreign cookie acceptance policy, we may be seen as passing a "foreign" cookie. In this case, you should open the event list in its own window. In most browsers, this is achieved with a right mouse click in the event list window and selecting the "Open page in a new window" option. You may then proceed with your purchase attempt.
      • Screen becomes blank
        If your browser screen becomes blank when you click the button to advance, this may indicate that your browser version may be incompatible. Check your browser - Windows PC users should use Internet Explorer 7.0 and above or Mozilla 3.0 and above for best results. Macintosh users should use OSX with the Safari browser for best results. More details for Mac users can be found below.
      • Missing Event Titles
        This is usually due to an ad or pop up blocker running on your system. The event titles are linked to pop up windows, asking for your seating preference. If your pop up blocker is set to reject all pop ups, the event titles may not display. Norton Personal Firewall settings also affect the event title display. If you are running Norton Personal Firewall, please try to reduce the security settings and try viewing the page again.
      • Exception java.lang.NullPointerException: null
        • If you receive the above message, this may indicate issues with your browser’s history and cache. To overcome this issue, please do BOTH of the following:
      • Close other browsers/tab(s) while purchasing your ticket
      • Clear all internet browsing history and cache information.
        • Chrome: Call up the browser’s Menu. Then click on “Settings”. Under “Privacy” section, select “Clear Browsing Data” and then click on the “Clear Browsing Data” button.
        • Internet Explorer: click on Tools, select “Delete Browsing History” and then click on the “Delete” button
        • Then attempt to purchase again.
                  
    • Difficulty During Payment Process
       
      • Problem authenticating your Visa/MC passphrase
        If you receive a "Problem authenticating your Visa/MC passphrase" after you select FINALISE ORDER, this indicate a problem was encountered during security verification of your credit card authorisation. It may be due to an incorrect 3D-Secure password (at Visa Verified or Mastercard Secure platforms, for example) or your card is not 3DS compliant. Your transaction was not successful and we recommend contacting your bank or purchasing with another payment card that is 3DS compliant or through Paypal.
      • Sorry – your last action could not be completed
        If you are paying via Paypal and you receive a "Sorry – your last action could not be completed", you would need to request Paypal for support at www.paypal.com (select Contact Us).
      • Transaction not successful/not completed
        If you receive a "Transaction not successful/not completed" after you select FINALISE ORDER, this indicate that a problem was encountered during the payment authentication process. Your transaction was not successful and may be due to issues with the financial institutions/ payment service providers. Try to complete the purchase later or with another payment card/Paypal.
      • No Response/Unable to contact Issuing Bank. Please try again later
        If you receive a "Unable to contact issuing bank. Please try again later" after you select FINALISE ORDER, this indicate that a problem was encountered during the payment authentication process. Your transaction was not successful and we recommend trying to complete the purchase later or with another payment card/Paypal.
      • Exception java.lang.NullPointerException: null
        • If you receive the above message, this may indicate issues with your browser’s history and cache. To overcome this issue, please do BOTH of the following:
      • Close other browsers/tab(s) while purchasing your ticket
      • Clear all internet browsing history and cache information.
        • Chrome: Call up the browser’s Menu. Then click on “Settings”. Under “Privacy” section, select “Clear Browsing Data” and then click on the “Clear Browsing Data” button.
        • Internet Explorer: click on Tools, select “Delete Browsing History” and then click on the “Delete” button
        • Then attempt to purchase again.
      • If none of the above suggestions resolve your problem and you are still experiencing difficulties using this site, please email us or call us at +603-8778 2222. Attaching a screenshot of the area of difficulty that you are experiencing will help facilitate the support process.         
    • Promotional Code
       
      If you have been given a Promo Code which will entitle you to privilege pricing, do follow the following steps in order to enjoy the privilege:
       
      • Enter the promo code into the Promotional Code field at the OPTIONS stage of the online buying process. It is not case sensitive and proceed to the next step.
      • Then select the presented privilege price. If the promo code is incorrect, the privilege price will not be presented.