Troubleshooting Help / Frequently Asked Questions

On this page, you will find helpful suggestions to try to resolve any problems you may be having while attempting to purchase tickets online. Please look through this FAQ list first before sending a help request, as these helpful tips may resolve your issue immediately.

Alternatively, you may also purchase tickets by filling up this booking form, returning the form to us via:

• fax +03-8778 2227
• scan & email to customerservice@sepangcircuit.com

To enjoy a price promotion/applicable discount, please ensure your booking form reaches us before the end of the price promotion period. Receipt of forms after the end of a promotion period will not be processed at the promotion price.

FOR BEST EXPERIENCE

Required browsers for best results:

• Windows PC users should use Internet Explorer 7.0 or higher.
  
  
• Macintosh users should use OSX with the Safari browser with java enabled. These Mac users will be able to view the interactive seatmap and choose their seats from that map. Macintosh users with earlier versions of the Mac OS should attempt their purchase using the Netscape or Opera 7.x browsers. There will be no interactive seatmap option for these users. However, on the Order Overview page, these users may click the "Seatmap" button to see their seat location highlighted on the venue's map. Do not use Internet Explorer for Mac to attempt your ticket purchase on the site. This may cause strange problems on the order page, such as the system not accepting your credit card or expiration date.
  
  
• JAVA. Your computer must have java installed and enabled for the seatmaps to work properly. Windows XP users in particular are usually missing this file. To check if you are missing java, click this link: Test Java Enabled. When you click this test link, you should see a message telling you that "Java is installed, enabled, and working!". If you do not receive this message, you should download java from this link: Download Java

DIFFICULTY DURING PURCHASING PROCESS

Unable to advance to the next step/page - If your browser stop advancing when you click the button to advance, this may indicate that your browser settings are not set to accept "Third Party Cookies". To set this in Internet Explorer, go to TOOLS--> INTERNET OPTIONS, choose the Privacy tab and move the slider to "MEDIUM HIGH" OR LOWER. Do not set this slider to "HIGH" or above or you will not be able to complete your purchase on the site.

Session Timeout Error - If you receive a "Your session has timed out" message when you have only been on the page for a few seconds, this may indicate that your browser settings are not set to accept "Third Party Cookies". To set this in Internet Explorer, go to TOOLS--> INTERNET OPTIONS, choose the Privacy tab and move the slider to "MEDIUM HIGH" OR LOWER. Do not set this slider to "HIGH" or above or you will not be able to complete your purchase on the site.

Another possible problem with instant timeouts is a framing issue. If our client has framed the ticket-buying page within their website, and you have improper settings for the local vs. foreign cookie acceptance policy, we may be seen as passing a "foreign" cookie. In this case, you should open the event list in its own window. In most browsers, this is achieved with a right mouse click in the event list window and selecting the "Open page in a new window" option. You may then proceed with your purchase attempt.

Screen becomes blank - If your browser screen becomes blank when you click the button to advance, this may indicate that your browser version may be incompatible. Check your browser - Windows PC users should use Internet Explorer 7.0 and above or Mozilla 3.0 and above for best results. Macintosh users should use OSX with the Safari browser for best results. More details for Mac users can be found below.

Missing Event Titles - This is usually due to an ad or pop up blocker running on your system. The event titles are linked to pop up windows, asking for your seating preference. If your pop up blocker is set to reject all pop ups, the event titles may not display. Norton Personal Firewall settings also affect the event title display. If you are running Norton Personal Firewall, please try to reduce the security settings and try viewing the page again.

DIFFICULTY DURING PAYMENT PROCESS

Problem authenticating your Visa/MC passphrase – If you receive a "Problem authenticating your Visa/MC passphrase" after you select FINALISE ORDER, this indicate a problem was encountered during security verification of your credit card authorisation. It may be due to an incorrect 3D-Secure password (at Visa Verified or Mastercard Secure platforms, for example) or your card is not 3DS compliant. Your transaction was not successful and we recommend contacting your bank or purchasing with another payment card that is 3DS compliant or through Paypal.

Sorry – your last action could not be completed – If you are paying via Paypal and you receive a "Sorry – your last action could not be completed", you would need to request Paypal for support at www.paypal.com (select Contact Us).

Transaction not successful/not completed – If you receive a "Transaction not successful/not completed" after you select FINALISE ORDER, this indicate that a problem was encountered during the payment authentication process. Your transaction was not successful and may be due to issues with the financial institutions/ payment service providers. Try to complete the purchase later or with another payment card/Paypal.

No Response/Unable to contact Issuing Bank. Please try again later - If you receive a "Unable to contact issuing bank. Please try again later" after you select FINALISE ORDER, this indicate that a problem was encountered during the payment authentication process. Your transaction was not successful and we recommend trying to complete the purchase later or with another payment card/Paypal.

If none of the above suggestions resolve your problem and you are still experiencing difficulties using this site, please click here for email support. Attaching a screenshot of the area of difficulty that you are experiencing will help facilitate the support process.